In Many Ways ...
Intelligent Agents can significantly improve the way you serve your customers.
By providing personalised customer service, recommending the best products and services to meet their needs, or helping you understand and use unstructured data.
Personalised customer service
Virtual Agents - the famed chatbots - are more than mere question and answers devices.
They are live 24 hours a day. Sure they answer questions that your customers, your employees, or your suppliers may have, but they can also place and modify orders, follow up on unpaid invoices, advise on the best products and services, all without a human being involved.
They provide personalised customer service at all levels, and can summon a human when required - they can learn from the hard questions.
It is a question of designing the right agent for the right service.
I see what you mean
Some businesses have images that mean a lot to them: designs, images, patterns, photos.
Many customers choose their purchases based on visual attributes. What if your system could offer them similar designs?
What if you could search photos based on their content? What if you could group products based on their visual characteristics?
You can. Computer Vision powers more than Facebook tags.
You like this, will you like that?
Recommender systems are commonplace in Amazon, Apple, or any larger organisation that sells products and services online.
It is a relatively straight-forward algorithm that can be tapped in on demand by businesses of any size.
Whether the similarity of the products is based on the product content itself, on physical attributes, or even on the sound produced by your products and services, the recommender algorithm can be embedded in the ordering process, and significantly increase your sales and improve customer satisfaction.